Hiding in Plain Sight: The Constituent Experience Gaps Across State Digital Services

This benchmark scores 44 state technology office websites against the same standard the federal government set for its own agencies. Get the full breakdown of where accessibility, search, and mobile experience fall short, plus four moves to fix it.

• 44 state technology office websites scored across accessibility, search, and quality assurance
• Real examples of where sites break, from inaccessible navigation to abandoned registration flows
• Four concrete moves that don't require a bigger team