Content Strategy

A recent report conducted by Siteimprove and IDG found that one quarter of respondents cannot confirm that their websites are GDPR compliant, more than a year after the regulation came into effect. Wh...

Content Strategy

At this point it might sound cliché, but 2020 has been a year of completely new and unprecedented experiences. The most significant have, of course, been those we’ve all experienced personally. Many o...

Content Strategy

Whether you’re out in the field, managing a team, or working behind the scenes to keep business humming, it’s common to get tunnel vision and lose focus of your customers. From your daily task list to...

Content Strategy

The COVID-19 crisis has had far-reaching implications for every industry in the world, and financial services is no different. Yet, despite the upheaval, customer experience remains the core priori...

Content Strategy

Customer service remains paramount for retailers and manufacturers but its definition has shifted drastically over the last year. Today that customer service is determined less by helpful staffers and...